FAQ's — The Soccer Box

FAQ's

GENERAL

Why am I not getting any information about my account or my child's participation?

All communication is handled via e-mail if you are not receiving information about your child's participation or about your account and have double checked your junk folder please contact us so we can make sure to get that taken care of!

WEEKLY FACILITY CLASSES

Can I enroll at anytime?

Yes. Our program typically runs month to month and year round. You may enroll at anytime and we will pro-rate your monthly tuition accordingly.

Who is this "bob the bobcat" fella in HappyFeet?

Well, Bobby is the soccer ball each of our little football stars participate in class with for HappyFeet. Throughout the class we will take bobby on adventures, sign songs, and play fun games all designed to get your child moving and his football skills improving while having an absolute blast taking care of their little friend...Bob!

What are these stamps on my child's hand for?

The main reason is a reward to our little football stars for doing their best and having a blast in class! If your kiddo is coming home with 2 stamps...let her know just how proud you are! It also is a good little signal to you as parents that your little one joined in on the fun! ;)

What will my child be learning?

Because often times we are the first coach to our little football stars we believe that above all else we provide nurturing, safe, & fun environment that allows all of our participants to get comfortable with this new experience in the way that is most comfortable them...but within that the developmental focus of our program stems from our founder, Andy Barney's, coaching philosophy that focuses it's training and development on deceptive dribbling and finishing...with a goal of developing Brave & Creative Leaders for Life! We hope your kiddo leaves each session hot and sweaty with a smile on his face and a sense of accomplishment that results from the success he saw in class!

Where are HappyFeet Classes held and what time are they?

We will offer classes during the week at multiple times during the day. Email us to find what time works best for you.

How can I find out how my child is doing?

We will send out newsletters via e-mail, and our coaches are available to talk to after each class. We love hearing from parents so anytime you would like an update please reach out to us! E-mail us.

What do I need to do to withdrawal?

Because we staff & schedule our sessions based on participation levels we require a 30-day written or e-mail notice to withdrawal and can be submitted to us via email or a notice can be left in the HappyFeet folder at the facility. E-mail us.

What if we need to take an extended break?

Many of our children go on vacation for extended periods of time, or know that they wont be at school. Simply send us an e-mail or leave a note at school in advance to tell us when you will be gone and we will adjust your tuition to account for the missed weeks. E-mail us at happyfeetscotland1@gmail.com

What if class is cancelled when it rains or is too hot or too cold for class?

In most of our schools we hold our sessions indoors, or have a space indoors in the event of inclement weather. For those schools in which we can't run class indoor we will notify all parents via e-mail and reschedule the make up class within 60 days of the missed session. In the event that your child will not be at school on the day of the make-up please notify us so that we can credit your account.

WEEKEND LEAGUES

Why am I not receiving any information?

How do you build the teams?

Enrollment for the league is open to all children ages 2-5 years old. After determining the age appropriate program in which the children registered for we build teams based first off of teammate requests that were listed on the registration form, then by the school of attendance, and finally if possible by any other special requests. Our aim is to make sure we build teams in a way that ensures the best and most comfortable experience for our little soccer stars.

BILLING

Why do I keep getting payment reminders when I already paid?

Typically this happens for parents who pay by check and leave it at the school. Because of the nature of our operation sometimes it takes several days to get those payments collected, applied to customer accounts, and deposited. We do our best to expedite that process as best we can, and have added an online e-check option that you can use if interested.

How can I make a payment?

Upon registration we will set up an online account for you to manage all payments. You will receive an e-mail from us inviting you to view your account along with some login information. You can make payments with a credit card or an e-check payment by providing your bank account information.

We offer auto-billing capabilities if you'd like to switch to that it can be done in your account as well.

Can I set up auto-payments?

Yes, you can make this adjustment within your online account and if you need any help with this please reach out to us at happyfeetscotland1@gmail.com

What is your cancellation policy?

Weekly Preschool Classes - Because we staff & schedule our sessions based on participation levels we require a 30-day written or e-mail notice to withdrawal and can be submitted to billing@happysoccerfeet.com or a notice can be left in the HappyFeet folder at your child's school. *In the event a refund is required we will apply whichever funds weren't refunded towards your account that can be used towards any future participation.

Weekend League Program - 100% refund 21 days prior to the first scheduled session, 75% refund inside 20 - 7 days prior to the start of the first scheduled session, 50% refund inside 6 - 1 days prior to the start of the first session. Once the first day of the league is upon us no refund can be provided. *In the event a refund is required we will apply whichever funds weren't refunded towards your account that can be used towards any future participation.

What forms of payment do you accept?

Credit Cards - Visa, Master Card, American Express

Checks - Paper Checks